Customer Feedback for Feeln

Knowledge Base

  1. Account Information 

    1. My Account is through APPLE TV, how do I manage it?
    2. My Account is through ROKU, how do I manage it?
    3. My account is through HALLMARK eCARDS, how do I manage it?
    4. Why are you asking for my name and contact info?
    5. Can I change my email and password?
  2. Billing 

    1. How do I get a refund?
    2. Why do I get "Must specify VID to load by !|400" when trying to reactivate my account?
    3. How do I change my billing plan?
    4. If I paid for a subscription at a higher price, can I be refunded the difference?
    5. Why is there no more free trial?
  3. Cancellation 

    1. I created my subscription through Apple TV, how do I cancel it?
    2. I created my subscription through Roku, how do I cancel it?
    3. How do I cancel my subscription?
  4. General 

    1. I was hoping to replace my cable service with Feeln for Hallmark movies.
    2. Is my Kindle Fire/Amazon Fire/Amazon Device supported?
    3. Which Samsung TVs/BluRays is Feeln available on?
    4. Which Sony TVs is Feeln available on?
    5. I signed up through my device, but am unable to watch movies or log in to other devices.
  5. Log-in Issue 

    1. Trouble Resetting Password
    2. I paid for a subscription on my iPhone/iPad, but can't log in and did not receive a Welcome email from Feeln.
    3. When I log in to Apple TV, it prompts me for another payment, but I already paid.
    4. What if I am having difficulty logging in?
  6. Watching Movies 

    1. What devices can I use to stream Feeln?
    2. I have buffering issues
    3. Silverlight keeps asking me to install it
    4. Why do I get sound but no video on my iPhone/iPad?
    5. Why can't I view movies on the Feeln website?
  7. All articles 

    1. What is Feeln?
    2. What devices can I use to stream Feeln?
    3. I'm having trouble with my eCards subscription
    4. I'm looking for movies from the Hallmark Channel.
    5. How do I reactivate my subscription?
    86 articles 

Feedback and Knowledge Base