Knowledge Base

  1. Devices 

    1. How do I manage my devices?
    2. How many devices can I connect to my account?
    3. What devices can I use to stream Feeln?
    4. How do I activate a device?
    5. How do I activate Feeln on my Roku?
  2. Streaming Movies 

    1. Movies stopped playing on website
    2. How many movies can I stream at one time?
    3. What if I experience a slight delay when playing films?
    4. Why is the background music so loud in your movies?
    5. I receive a "DRM authorization error" on my computer
  3. Billing 

    1. How do I use a coupon code?
    2. How do I edit my billing information?
    3. Why do you need my credit card information?
    4. Do you offer a free trial?
    5. If I paid for a subscription at a higher price, can I be refunded the difference?
  4. Content 

    1. I was hoping to replace my cable service with Feeln for Hallmark movies.
    2. I'm looking for Christmas movies
    3. I have feedback about something I saw on the Hallmark Channel
  5. Log-in Issues 

    1. I forgot my password
    2. I've reset my password but still having difficulty logging in
    3. I paid for a subscription on my iPhone/iPad, but can't log in and did not receive a Welcome email from Feeln.
    4. When I log-in to Apple TV, it prompts me for another payment
  6. General 

    1. Can you tell me about Feeln?
    2. Are your movies Closed Captioned?
    3. How do I use Feeln?
    4. Why are you asking for my name and contact info?
    5. How much does a Feeln subscription cost?
  7. Cancellation 

    1. How do I cancel my subscription?
    2. My subscription was created through in-app billing on my device, how do i cancel it?
    3. I created my subscription through Apple TV, how do I cancel it?
    4. I created my subscription through Roku, how do I cancel it?
  8. All articles 

    1. What is Feeln?
    2. I'm having trouble with my eCards subscription
    3. I'm looking for movies from the Hallmark Channel.
    4. How do I reactivate my subscription?
    5. Where are My Favorites?

Feedback and Knowledge Base