I subscribed through my device, but am unable to watch movies or log into other devices.

If a subscription was been registered through an iOS device or Apple TV and you do not receive a Welcome email or, if you are unable to watch movies on your iOS device or Apple TV, please troubleshoot by following the steps below:

Try using the RESTORE PURCHASE feature in the Feeln app. This should create your account with Feeln and you should then receive a "Welcome to Feeln" email with instructions on how to set a password to watch on any device.  

If you are still having trouble, it is very likely that your email address has already been registered on our website. Here are some steps you can try if the RESTORE PURCHASE feature does not resolve your issue:

  1. Visit http://www.feeln.com/login/forgot
  2. Enter the email address you used to sign up for Feeln on your device and click "Request Password".
  3. If you see an error that says “An account cannot be found with this email address. Please try again.” Then your account was not created on Feeln when you signed up on your device.  Please contact Customer Care for further assistance.
  4. If your email address is registered in our database, you will receive an email with instructions on how to set a password. Follow those instructions and you will then be able to sign into your iOS device, Apple TV, and any other supported device to watch Feeln.
For all other devices that are experiencing a similar issue where the Welcome email does not appear or if you are unable to stream movies on the device, please follow the four steps above.  If that does not resolve your issue, please contact Customer Care for further assistance.

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